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After-sale service After-sales service



Our company solemnly promises to ensure the following after-sales service contents are implemented:
  1、The warranty period is one year, free on-site maintenance and training during the warranty period (except for vulnerable parts). Parts that need to be replaced due to improper user usage or non product quality problems are not within the scope of free maintenance.
  2、After receiving the notification, arrive at the scene as quickly as possible and solve the problem. To meet customer needs as the center, customer satisfaction as the standard.
  3、After receiving the quality information reflected by the users, we will respond quickly, professionally and quickly, so that users can be satisfied with the quality.
  4、Users can consult technical questions through the after sale telephone, and get a clear solution.
  5、After the delivery of the goods to the site, according to the time required by the user to the site to carry out technical services, free of charge for the user to install, debug, technical consultation or technical training, for the user training operation and maintenance personnel.
     6、When the user fails in normal use, the company undertakes the above warranty. In addition, the state will use the relevant laws and regulations if the state stipulates otherwise clearly by laws and regulations.
  7、During the warranty period, paid maintenance services will be implemented in the case of:
  (1)Damage caused by perceived or irresistible natural phenomena;
  (2)Failure or damage caused by improper operation
  (3)Failure or damage caused by modification, decomposition and assembly of products.

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The products are widely used in the fields of high pressure water jet cleaning and cutting in various industries. Users cover all walks of life, such as national defense, marine platform, rail transportation, construction, automobile and petrochemical, wind power generation. Under the efforts of the Singapore Branch, it is also exported to Europe, America, Japan, Southeast Asia and other countries and regions. Including the big ethylene, nuclear power plant, Huaneng, Guodian, Shenhua and other users alike.
  • Block B, No. 10, cedar Industrial Park, Xiqing Economic Development Zone, Tianjin
  • 400-107-8880
  • tongjie@tongjie.cn
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